At Church & Dwight UK Ltd we are committed to attracting, rewarding, developing and retaining top talent.

International Sales Administrator

Closing date: 17/04/2018

The opportunity

An exciting opportunity has arisen within the Customer Service Department for an International Sales Administrator 12 months’ secondment, based at Premier House reporting to the Customer Service Manager. This role will focus on providing excellent customer service to all customers and organising orders once received from Export customers and Intercompany Subsidiaries.


Regular Duties:

  • Verify orders against forecast, lead-time, minimum order quantities, palletisation and containerisation compliance, and stock availability. Communicate any supply issues with Supply Chain, Export Customers.
  • Enter verified orders onto SAP and raise / send order confirmations to customers. Monitor order process for stock availability and other supply issues and communicate these to Customers.
  • Raising Deliveries on third party warehouses for stock.
  • Providing third party warehouse with Export Specification forms for shipments.
  • Liaise with customers on queries relating to order status, delivery dates, invoicing and delivery queries.
  • Be the point of liaison between Customers, Production Planners, Finance, Customer Service and Logistics to ensure that orders are fulfilled complete and on-time.
  • Maintain current monthly sales reports, liaising with Supply Chain for order availability. Maintain end of month documentation procedure and accruals.
  • Raise / organise all relevant paperwork for overseas shipments, including: invoices, pro-forma invoices, certificates of free sale, certificates of Origin and documentation/process required for product registration, such as Certificates of Analysis and notarisation.
  • Raising Deliveries on third party warehouses for stock.
  • Investigating and issuing credits and debits. 
  • Receive data for new accounts and co-ordinate customer account creation and master data requirements (e.g. price lists, packing, etc)
  • Creation / maintenance of Customer Account Sheets for all Overseas customers.
  • Creation / Maintenance of Product / SKU Specification Sheets.
  • Co-ordinate overseas product samples with required documentation, maintaining courier records to track consignments and reconcile invoicing.


Education and Previous Experience Required:


  • Knowledge of data entry into mainframe computerised business systems.
  • SAP experience is an advantage.
  • Knowledge of the export sales process and shipping documentation would be an advantage.
  • Numerate, confident and accurate with figures, with a strong attention to detail.
  • Excellent communication and presentation skills.
  • Good knowledge of MS office programs, especially Outlook, Word and Excel.
  • Excellent interpersonal skills, in both written and verbal communication; capability to relay information effectively externally to global customers and internally to colleagues at all levels of the business.
  • Self-motivated with the ability to plan ahead and use initiative
  • Ability to analyze and interpret data to make accurate and expedient decisions
  • Excellent organization and time-management skills
  • Able to respond positively to change
  • Excellent customer service skills with the ability to build appropriate professional, friendly and accessible relationships with people who use the service.
  • Proactive solutions and problem solving abilities
  • Ability to speak a foreign language is an advantage


If you would like to apply for this, please contact our HR Team on the email address below and attach a current CV and covering letter, confirming your salary expectations, to:

Apply now