At Church & Dwight UK Ltd we are committed to attracting, rewarding, developing and retaining top talent.

European Complaints Manager

Closing date: 27/04/2018

Are you passionate about Quality? Do you have experience in an investigation and complaint management role?

If the answer is yes - then look no further as Church & Dwight UK Ltd have an exciting opportunity for a driven European Complaints Manager to join our exclusive team! This role is based at our manufacturing site in Folkestone, Kent.

Duties for the role include:

  • investigation and complaint management.
  • managing outsourced providers.
  • reviewing, logging and closing complaints.
  • KPI management.
  • participating in audits for ISO’s 9001, 22716 and 13485.
  • Involvement in special projects and initiatives.

The ideal candidate will have: 

  • Technical knowledge of consumer products, medical devices and/or pharmaceuticals.
  • Knowledge of European regulations and requirements for the design, manufacture and distribution of cosmetic and medical device products.
  • Experience of working in a plant environment with manufacturing, contractors and suppliers across Europe.
  • Experience and knowledge of consumer relation call centre processes, KPI’s and procedures, with an awareness of effective consumer relations skills and behaviors.
  • Knowledge of European regulations for the reporting of Incidents and Serious Undesirable Effects to relevant authorities.
  • Experience of data analysis, data trending and preparing KPI’s.
  • Knowledge and experience of quality tools such as root cause investigation, FMEA, FTA and CAPA.

Whilst technical skills are important, we are looking for someone who is driven, able to communicate at all levels and deliver excellent customer service to their colleagues. You will be able to show examples of where you have driven change within an organisation and worked flexibly to changing priorities.

In return we offer a competitive package, including 24 days annual leave, a pension matched up to 9%, discretionary annual bonus and membership of a health cash plan.

This is a great opportunity to work with a small but progressive Quality Assurance team. Sounds interesting? Send us your CV, confirming your salary expectations, and let’s talk! 

Apply now